Privacy Policy

We collect the following categories of information:

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process transactions and send related information
• Send administrative communications, updates, and security alerts
• Respond to your comments, questions, and customer support requests
• Monitor and analyze usage patterns to improve the Service
• Detect and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations, including tax and regulatory requirements

We take the security of your data seriously:

• Encryption: All data is encrypted in transit using TLS 1.2+ and at rest using AES-256
• Access Controls: Strict role-based access controls limit who can access your data
• Backups: Regular automated backups with geographic redundancy
• Infrastructure: Hosted on enterprise-grade cloud infrastructure with 99.9% uptime SLA
• Auditing: Comprehensive audit logs track all data access and modifications

While we implement industry-standard security measures, no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and enable two-factor authentication.

We may share your information with:

• Service Providers: Trusted third-party vendors who assist in operating the Service (payment processors, cloud hosting, email delivery), bound by confidentiality agreements
• Legal Compliance: When required by law, court order, or government authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with advance notice)
• With Your Consent: For any other purpose with your explicit consent

We never sell, rent, or trade your personal information to third parties for their marketing purposes.

We use cookies and similar tracking technologies to:

• Maintain your login session and preferences
• Understand how you use the Service (analytics)
• Improve performance and security

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Service. We do not use third-party advertising cookies.

We retain your data as follows:

• Active accounts: Data retained for the duration of your subscription
• After cancellation: Data retained for 90 days to allow re-activation
• Legal obligations: Financial records may be retained for up to 7 years to comply with UAE tax law
• Backup copies: May persist in backups for up to 30 additional days after deletion

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Portability: Export your data in a machine-readable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests

To exercise these rights, contact us at the details below. We will respond within 30 days.

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for any cross-border transfers, including contractual protections and compliance with applicable data protection regulations.

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through a prominent notice within the Service. Your continued use of the Service after the changes take effect constitutes your acceptance of the updated policy.

For privacy-related questions, data requests, or to report a concern, please contact our Data Protection team:

Also see our Terms of Service for the full legal framework governing your use of VA Books 365.